RETURNS & REFUNDS POLICY

At The Slugg Doctor, you being satisfied as our customer is our number one priority! If you are not 100% completely satisfied with your purchase, please contact us and we will be happy to work with you.

TO START A RETURN

*Please call us at (205) 563-9233 or email us at support@thesluggdoctor.com with your order number and a brief description of why you wish to return the product(s).*

CUSTOM FIT SLUGGS(MADE TO ORDER):

Customers are responsible for providing us with a good mold impression. Our sluggs are custom made to fit the exact impressions that we receive.

Before we make your sluggs, you can request a refund within 60 days of your purchase. Refunds will only be processed back to your original payment method.

If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $20 per mold kit set.

If you chose to cancel your order after sending back your mold impressions, there is a 25% cancellation fee deducted from your refund and all acquired shipping fees are non-refundable. If we do not receive your mold kits back within 30 days of you receiving your kit, your order is automatically canceled and ineligible for a refund. 

All sales on custom-fitted sluggs are final once we begin production. Upon receiving the completed custom sluggs, you have seven days to notify us of any fitting issues or defects. We provide one free adjustment within this period. Additional adjustments will incur a $100 fee, which includes another mold kit sent to you with shipping and insurance.

*Free adjustments do not apply to any of our handset iced out sluggs. Each iced out slugg order is custom made to order based on the impressions that we recieve.

CUSTOM JEWELRY (MADE TO ORDER):

For custom designs, there is a non-refundable $300 deposit as a design fee that will apply towards the total purchase amount.

Once the final design is confirmed by you, there are no returns or refunds on custom jewelry.

JEWELRY:

You may return an item within 30 days of purchase for a refund or store credit under these conditions:

The products must be returned in new, resalable condition with all original packaging materials. We cannot accept returns on any used, damaged, or altered items.

You are responsible for return shipping and the original shipping fee is non-refundable. There will be a 25% restocking fee deducted from the refund amount.

Once we receive your qualified return, we will initiate a refund back to the original payment method within two business days. Depending on your payment method, funds may take 3-5 business days to process.

For jewelry exchanges for any reason, please contact us.